OK. So I live in a hub city for Northwest Airlines which means I don’t have a ton of other choices. Well, they have finally done it. I am going out of my way to fly anything but Northwest from now on.
Not only do they suck, treat their employees poorly, not manage their business well, (i.e. govt. supplemented, complain about low cost airlines….) but they made me mad.
They sent me a promotion and I fulfilled the terms, but not really. You see there was small print. I didn’t pay enough for the flights I booked therefore I wasn’t eligible for the promotion.
Now it’s not like they communicated that very well. It was again in fine print. AND in airline code. So kudos to you! You got me to buy 2 flights that I would’ve booked through other carriers (on principle) but you won’t get me again.
I’m sorry if I offend anyone who works for Northwest, but I have to tell you, if you do, you should run.
They suck. I’m done. I’m sure that doesn’t mean much to them. The customer service agent that I politely communicated the fact that I’m not going to choose them for flying anymore was pretty non-plussed and reitereated it was in fact my fault that I didn’t read the fine print or work to understand the airline code.
Yeah, well screw you. It’s all about choices and when you are competing at the level they need to compete at, they shouldn’t mess with people. I wouldn’t be angry if they hadn’t made sketchy promises they won’t live up to.
Now, I am.