Over the years my work has been focused on getting people what they need when they need it. If possible, it’s a wonderful opportunity to delight them in that journey along the way.

Any project documentation is fundamentally created to serve as a tool to communicate.
I work with teams on every project to determine the specific communication needs. Below is a list of areas I cover.

Information Architecture

• Enterprise Information Architecture
• Chief IA at Sun, Oracle, Cisco
• Lead IA or UX for 3M, Cargill, MyUHC, MyMedica, Tablespoon.com
• Information Architecture Summit, Conference Chair 2010
• Information Architecture Summit Conference Co-Chair 2009

Design Thinking, Innovation, Strategy and Customer Experience

• Oracle, Sun, Cisco lead
• Lead Strategist at Magnet 360 in conjunction with running team

UX Deliverables

• Audience Analysis
• Design Systems / Documentation for Design Systems
• Site Maps
• User Story Mapping
• Flow Documents
• Wireframes
• Concept Models
• Content Architecture
• Content Worksheets, Inventories, Matrixes
• IA Style Guides & High Level Architectural Guidelines
• Writing for Guidelines and Standards
• Prototypes for Usability Study

Research: Qualitative and Quantitative

• In person research at events: CX Lab at Cisco, Oracle Usability Lab
• AB tests
• Metrics
• Ethnographic and ride along research
• Listening customer call centers
• Assessments
• Surveys
• Persona Development
• Heuristic Reviews
• Site Audit Summary Report
• Paper Prototype + Report
• Usability Guidelines
• Formal/Informal Usability Testing Plans + Reports
• Ethnographic Research
• Interviews
• User Profile Reports
• User Focus Group Materials